What's New at Wimsey

People, places and things around Wimsey. This column will look at Wimsey and the people that make it function.

Well, we've been promising new phone lines for months, and they are finally here! A new bank of modems and completely digital lines has been installed in downtown Vancouver and was turned on and tested in the first week of July. Aside from a minor routing problem that has been fixed, they have performed flawlessly from the start.

The new lines will very shortly become the only 28,800 local dial lines. Presently our Vancouver customers may dial the old (257-1101) CENTREX number, or the replacement 421-2253 number or the brand new 669-8604 number and get a 28,800 connection.

The 257-1101 number is limited to less than 5 call forwards and will be DISCONNECTED totally at the end of July 1995. Customers should stop using it now.

The 421-2253 number will continue to work for a short time however it will be DISCONNECTED with no further notice as soon as BC Tel can break the group up and add some of the lines to the 14,400 group. The balance of the lines will be used for dedicated 28,800 customers, one line each (note: this facility is $350/month for those interested).

The 669-8604 (new) number is fully operational and except for those customers with dedicated IP address, should be treated as the only 28,800 dial line now.

Please change your phone number use as soon as possible. If you have a question about how to do it please see the information on our helpdesk for your particular system. If you still have problems, send E-mail to support@wimsey.com or phone 257-1114. Please understand that these changes will cause a fairly large load on our phone support people so before you call please follow the following checklist:

• Know whether you are MS-Windows, IBM OS/2 Warp, Apple Mac, or some other.
• If possible, know what version of the (PPP/SLIP) software that you are using, and update it to the latest if it isn't already.
• Try to follow the helpdesk instructions or get your local computer helper to try.
• subscribe to the appropriate one of:
  • wimsey.windows
  • wimsey.mac
  • wimsey.os2
  • wimsey.unix
  and follow the discussions in them and/or post a question there.
• Be in front of your computer when you call if possible, or know when you will be so we can schedule a callback. If you leave a callback time on our voicemail we will try very hard to meet it.

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Copyright (1995) Wimsey Information Services Inc.